Shipping policy

Welcome to Orra Luxury Charms. We are committed to making your shopping experience simple, secure, and convenient. This Shipping Policy explains how we process, ship, and deliver your orders. By placing an order with us, you agree to the terms outlined below.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing it for dispatch. Orders are generally processed within 1–3 business days, excluding Sundays and public holidays.

During high-demand periods, product launches, sales, or promotional events, processing may take a little longer. If there is any significant delay, we will make reasonable efforts to keep you informed.

2. Shipping & Delivery

We currently offer shipping across India. Delivery timelines may vary depending on your location, courier availability, weather conditions, and other factors beyond our control.

Estimated delivery time is generally 3–7 business days after dispatch. Remote locations, certain pin codes, and unforeseen courier delays may require additional time.

Please note that delivery timelines are estimates and are not guaranteed dates.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase. Shipping charges may vary depending on your delivery location, order value, package size, or applicable shipping service.

If a free shipping offer is available, the eligibility requirements will be clearly mentioned on the website or at checkout.

4. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information, where available. You can use the tracking details to follow your shipment through the respective courier service.

Please allow some time for tracking information to become active after dispatch.

5. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including the correct name, mobile number, house/building number, area, city, state, and PIN code.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for re-shipment.

6. Delayed, Lost or Damaged Orders

While we work with reliable delivery partners, occasional delays may occur due to weather, transportation issues, incorrect addresses, high order volumes, public holidays, or other circumstances beyond our control.

If your package arrives damaged, please contact us as soon as possible with your order details and supporting photographs so that we can review the issue.

7. Delivery Attempts

Our courier partners may make multiple delivery attempts. Please ensure that someone is available to receive the package at the provided address. If delivery cannot be completed after the courier's attempts, the package may be returned to us.

8. Contact Us

For questions regarding shipping, delivery, or your order, please contact our customer support team through the Contact Us page on our website. Please keep your order number ready so we can assist you quickly.

Important: Shipping terms should always match your actual courier arrangements, delivery areas, rates, and processing times before publishing. Shopify also recommends clearly communicating processing times, destinations, shipping rates, delivery estimates, tracking, delays, and damaged/lost-order procedures.